United Arab Emirates
United States
Canada
- Acceptance of Terms By engaging our services and making a payment, you (“Client”) agree to abide by these terms and conditions. These terms constitute a binding agreement between you and Trivup Documents Clearing Services Est. (“Company”).
- Non-Refundable Payments All payments made by the Client to the Company are non-refundable, except as expressly provided in this agreement. The Client acknowledges and agrees that once a payment is made, it will not be refunded under any circumstances, except as outlined in section 3.
- Partial Refund Policy In exceptional cases where the Company agrees to issue a refund, the following terms will apply:
- Eligibility: Refunds are at the sole discretion of the Company and may be considered only in exceptional circumstances.
- Refund Amount: The Client will only be eligible for a refund of up to 25% of the total payment made.
- Deductions:
- Any payments made to third-party authorities and service providers on behalf of the Client will be deducted from the potential refund. This includes fees for licenses, permits, certifications, and other related services.
- Service charges and administrative fees amounting to 10% of the 25% refund will also be deducted.
- Processing Time: Refunds, if approved, will be processed within 30 business days from the date of approval.
- Deduction of Third-Party Payments
- Scope: Payments made by the Company to third-party authorities, service providers, or other entities on behalf of the Client will be deducted from any potential refund.
- Documentation: The Company will provide documentation of these payments upon request to substantiate the deductions.
- Service Charges and Administrative Fees
- Amount: The Company will deduct service charges and administrative fees amounting to 10% from the 25% refund.
- Purpose: These charges cover administrative costs, processing fees, and other expenses incurred by the Company in providing services to the Client.
- Agreement to Terms
- Acknowledgment: By making a payment to the Company, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.
- Non-Dispute Clause: The Client agrees not to dispute or request a chargeback for any payments made to the Company, except as permitted by these terms.
- Consent: The Client consents to these terms being binding and enforceable.
- Changes to Terms and Conditions
- Right to Modify: The Company reserves the right to modify or update these terms and conditions at any time without prior notice.
- Notification: Changes will be posted on the Company’s website, and it is the Client’s responsibility to review these terms periodically.
- Acceptance of Changes: Continued use of the Company’s services after any changes to the terms will constitute acceptance of the revised terms.
- Governing Law
- Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of UAE.
- Dispute Resolution: Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of UAE.
- Mediation and Arbitration: Before resorting to litigation, the parties agree to attempt to resolve any dispute through mediation or arbitration in UAE.
- Limitation of Liability
- No Warranties: The Company makes no warranties, expressed or implied, regarding the services provided.
- Limitation: The Company’s liability to the Client for any claims arising out of this agreement shall be limited to the amount of fees paid by the Client to the Company.
- Indemnification
- Client’s Responsibility: The Client agrees to indemnify and hold the Company harmless from any claims, losses, damages, liabilities, including legal fees, arising out of the Client’s breach of these terms or misuse of the services.
- Confidentiality
- Non-Disclosure: The Company agrees to keep any confidential information provided by the Client confidential and not to disclose it to any third party without the Client’s prior written consent, except as required by law.
- Termination
- Right to Terminate: The Company reserves the right to terminate this agreement and cease providing services to the Client at any time, for any reason, with or without notice.
- Entire Agreement
- Integration Clause: This agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the Client and the Company.
- Severability
- Clause: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
- Contact Information For any questions or concerns regarding these terms and conditions, please contact us at:
- Trivup Documents Clearing Services Est.
- Aspin Commercial Tower, Sheikh Zayed Road – Dubai
- +971 58 567 3887
- support@trivup.com
