What we collect, why, and how you can reach us about it.

Trivup Documents Clearing Services LLC (“Trivup”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

Last updated 26 September 2026

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and how you can contact us about your information.

1. About Trivup

Trivup Documents Clearing Services LLC is a private commercial business management and document-clearing agency located in Dubai, United Arab Emirates.

Trivup is not a government entity and is not affiliated with or part of the UAE Government, GDRFA, ICP, MOHRE, or another government authority unless expressly stated in writing.

2. Information we may collect

Depending on the service you request, we may collect:

Personal information

• Full name
• Date of birth
• Nationality
• Email address
• Telephone or WhatsApp number
• Residential or correspondence information
• Passport information
• Passport expiry date
• Identification information

Application information

Depending on the service, this may include:

• Passport copy
• Passport photograph
• Emirates ID information
• Supporting identity documents
• Qualification or professional documents
• Business information
• Company information
• Licence-related information
• Visa or residency information
• Work permit information
• Other documents necessary to prepare or process your requested service

We only request information that is reasonably necessary for the service or enquiry you have requested.

3. Payment information

Where payments are processed through a third-party payment provider, payment-card details may be collected and processed directly by that payment provider.

Trivup does not intentionally collect or store complete payment-card numbers unless specifically stated otherwise.

Payment transaction references, amounts and related information may be retained for accounting, customer-service, fraud-prevention, dispute-resolution and legal purposes.

4. How we use your information

We may use personal information to:

• Respond to enquiries
• Provide requested consultations
• Prepare applications
• Review documents for completeness
• Submit applications through relevant channels
• Communicate with customers
• Provide application-status updates
• Process payments
• Issue invoices or receipts
• Respond to complaints
• Prevent fraud and misuse
• Maintain business and transaction records
• Meet applicable legal and regulatory obligations
• Improve website security and functionality

We do not sell personal information to third parties.

5. Government and service providers

Where necessary to provide the service requested by you, relevant information and documents may be submitted to the appropriate government authority, licensing authority, immigration authority, free-zone authority, payment provider, or other service provider involved in processing your application.

For example, UAE visa and entry-permit applications may involve official government channels such as GDRFA or ICP, depending on the application and jurisdiction.

Business licensing applications may also involve the relevant UAE licensing authority.

We do not represent that any third party is affiliated with Trivup unless expressly stated.

6. Third-party service providers

We may use trusted third-party technology and service providers for functions such as:

• Website hosting
• Cloud infrastructure
• Database services
• Payment processing
• Email delivery
• Security
• Fraud prevention
• CAPTCHA or automated-abuse prevention
• Analytics and advertising measurement
• Customer communication

Our current website infrastructure may use third-party providers such as Cloudflare, Mamo, Resend and Google services, as described in our application privacy information.

Third-party providers may process information according to their own privacy policies and contractual obligations.

7. Advertising and analytics

We may use advertising and analytics technologies to understand website performance and measure the effectiveness of our own advertising.

Advertising or analytics technologies may collect technical information such as:

• IP address
• Browser type
• Device information
• Referring page
• Pages visited
• Approximate geographic information
• Interaction information
• Conversion or advertising measurement information

We do not sell customer passport documents or application documents for advertising purposes.

8. Uploaded documents

Documents submitted for an application may contain sensitive personal information.

We take reasonable technical and organizational measures to protect uploaded documents against unauthorized access, disclosure, alteration or loss.

Access to documents should be limited to personnel or service providers who reasonably need the information to provide the requested service or perform necessary business functions.

Where a document is no longer required, it should be deleted or securely disposed of in accordance with our operational retention procedures and applicable legal obligations.

9. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing or following up an application
• Customer support
• Accounting and transaction records
• Fraud prevention
• Resolving disputes
• Meeting legal or regulatory requirements

Certain documents may be deleted earlier when they are no longer necessary.

Where applicable, a customer may request deletion of information, subject to information that Trivup is legally required to retain.

10. Data security

We use reasonable safeguards designed to protect personal information.

However, no website, online transmission, database or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

11. WhatsApp and email communications

If you contact Trivup through WhatsApp, email, telephone or another communication channel, information contained in those communications may be retained as necessary to respond to your enquiry, provide the requested service, maintain records or resolve disputes.

Third-party communication platforms may process information according to their own privacy policies.

12. Your choices and rights

Subject to applicable law, you may contact us to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally possible
• Ask questions about how your information is being processed
• Withdraw consent where processing is based on consent and withdrawal is legally available

Some information cannot be deleted where we are legally required to retain it or where it is necessary to establish, exercise or defend legal claims.

13. Children’s information

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children for independent use of our services. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

14. External websites

Our website may contain links to government websites, payment providers, communication platforms or other third-party websites.

Trivup does not control the privacy practices of external websites.

Users should review the privacy policy of any external website before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.

The updated version will be published on this website with a revised “Last Updated” date.

16. Contact us

For privacy questions or requests, contact:

When contacting us about personal information, please provide enough information for us to identify the relevant enquiry or application.